System Availability - 2009
1. Reported Unplanned Network Service Outages that impacted service delivery
24 Jan 2200-2234 (34 min) |
24 Jan 1837-2102 (85 min) |
6 Feb 0400 -0439 (39 min) |
8 May 0528-0548 (20min) |
6 July 1702-2254 (292 min) |
11 November 1805-1919 (74min) |
2. Unreported Network Outages that impacted service delivery
11 May 1120-1213 (53min) |
8 June 0657-0717 (20min) |
3. Total Outage Time - to 1 January 2010
627 minutes
(Note: At 99.99% target is 50 minutes, no more than 4 outages greater than 10 minutes. At 99.9% target is 500 minutes.)